Advised Accel-KKR and KANA Software on the acquisition of Lagan Technologies, a global leader in government to citizen technologies

Arma Partners is pleased to announce that it has acted as financial advisor to Accel-KKR and KANA Software on the acquisition of Lagan Technologies.

Lagan is a global leader in government to citizen technologies. Lagan software powers 200 government agencies worldwide at the national, regional and city level, serving 60 million citizens a year.

KANA is the leader in Service Experience Management, which unifies business process, case and knowledge management for customer service organizations. KANA’s award-winning solutions are used in more than 600 companies worldwide. KANA is backed by Accel-KKR.

The combined entity will capitalize on the large and growing market in the government sector through enhanced service capabilities in handling citizen to government requests via the phone, web and mobile technologies. The transatlantic company will be instrumental in supporting governments to achieve service and efficiency targets.