Advised Accel-KKR and KANA Software on the acquisition of Lagan Technologies, a global leader in government to citizen technologies
Oct 2010
(a portfolio company of Accel-KKR)
  • Sector: Application Software
  • Deal Type: Private Equity Deals
  • Engagement type: Buyside
  • Size: <$200m

Arma Partners is pleased to announce that it has acted as financial advisor to Accel-KKR and KANA Software on the acquisition of Lagan Technologies.

Lagan is a global leader in government to citizen technologies. Lagan software powers 200 government agencies worldwide at the national, regional and city level, serving 60 million citizens a year.

KANA is the leader in Service Experience Management, which unifies business process, case and knowledge management for customer service organizations. KANA’s award-winning solutions are used in more than 600 companies worldwide. KANA is backed by Accel-KKR.

The combined entity will capitalize on the large and growing market in the government sector through enhanced service capabilities in handling citizen to government requests via the phone, web and mobile technologies. The transatlantic company will be instrumental in supporting governments to achieve service and efficiency targets.

– Headquartered in Belfast, UK

– Lagan Technologies is the global leader in G2C (government to citizen) technology including Enterprise Case Management (ECM) and Government CRM solutions

– Lagan focuses exclusively on Government CRM and Enterprise Case Management solutions for the government marketplace with nearly 200 customers in North America and the UK serving over 60 million citizens worldwide

– Headquartered in Sunnyvale, CA

– KANA is owned by Accel-KKR, a technology-focused Silicon Valley private equity firm

– KANA Software provides customer service management software and software as a service (SaaS) for businesses and government agencies globally

– KANA Software’s customers include hundreds of companies around the world, and about half of the Fortune 100

– The deal creates an ideal opportunity to capitalize on the large and growing market in the government sector by strengthening KANA’s capabilities in customer service agent desktop solutions and bringing in deep domain expertise

– This combination offers multiple benefits for both companies:

  • Lagan’s Government to Citizen solutions complement KANA’s leading capabilities in the communications, financial services, healthcare, retail and technology sectors
  • Creates a talented global team, with the potential to create up to 100 new jobs at Lagan’s Belfast headquarters to accommodate the planned growth within the combined business. Serving as a catalyst for international growth, Belfast will become KANA’s European headquarters, strengthening KANA’s worldwide presence

– This transaction results from Arma’s strategic advisory work with KANA, examining potential opportunities to expand KANA’s presence in Europe, and marks a substantial step forward for KANA’s expansion into international markets

– Arma’s rapid identification of strategic fit and availability resulted in a proprietary transaction opportunity for KANA Software