Arma Partners is pleased to announce that it has acted as exclusive financial advisor to Cinven on its acquisition of Smart Communications.

Smart Communications is an industry-leading, award-winning technology provider trusted by more than 650 enterprise organisations worldwide, including many of the world’s top financial services, insurance, and healthcare brands. Its conversation cloud platform is purpose-built for the needs of complex, highly regulated industries, delivering personalised, compliant, and digital-first customer conversations at scale across the entire customer lifecycle. It employs more than 400 people and operates globally with offices in Europe, North America, Australia, and Singapore.

In recent years, Smart Communications has expanded its global footprint and product breadth significantly, completed targeted strategic acquisitions, and introduced innovative solutions that position it at the forefront of AI-enabled interactive customer communications. Cinven’s investment reflects their strong conviction in Smart Communications’ prospects for sustained growth.

This transaction demonstrates Arma Partners’ expertise in successfully navigating landmark transactions on behalf of global private equity investors and highlights the firm’s expertise in vertical market software for regulated industries.