• Homepage
  • About Arma
  • Sector Expertise
  • Capabilities
  • Global Reach
  • Deals
  • Team
  • Arma Angle
  • News
  • Careers
  • Social Impact
  • Contact

Home / News / Advised Accel-KKR and KANA Software on the acquisition of Ciboodle, an award-winning process-based contact center provider, from Sword Group

Advised Accel-KKR and KANA Software on the acquisition of Ciboodle, an award-winning process-based contact center provider, from Sword Group

Arma Partners is pleased to announce that it has acted as exclusive financial advisor to Accel-KKR and KANA Software on the announced acquisition of Ciboodle, a division of Sword Group.

Ciboodle, headquartered in the United Kingdom, is the leading provider of award-winning software solutions to contact centers, allowing companies to engage customers using multiple social channels.

KANA offers a complete customer interaction management suite that unifies customer engagement across agent, web, social and mobile channels. A leader in the $5+ billion customer experience management market, KANA serves 850 customers, including half of the Global 100 and more than 250 government agencies.

The addition of Ciboodle’s complementary products and industry expertise extends KANA’s leadership in the customer engagement and social CRM sectors while positioning the company for the next generation of disruptive solutions in big data analytics and mobility.

Further Reading

09 January 2023

Arma Partners advises Pacific Fund Systems on its sale to Apex Group

Read More
22 June 2022

Arma Partners advises Teamleader on its sale to Visma

Read More
Back to News
Arma Partners logo
  • About Arma
  • Sector Expertise
  • Capabilities
  • Global Reach
  • Deals
  • Team
  • Arma Angle
  • News
  • Careers
  • Social Impact
  • Contact

Arma Partners LLP is authorised and regulated by the Financial Conduct Authority and registered as a limited liability partnership in England and Wales (registered number OC307424. VAT registered number 162087808).

  • Privacy Notice
  • Terms & Conditions of Use
  • Modern Slavery Act Statement
  • Sustainability
  • Sitemap
  • Employee Privacy Notice

US Arma Partners LP is a FINRA member.

You can check the background of US Arma Partners LP and its registered representatives on FINRA’s BrokerCheck.

Copyright © 2023 Arma Partners Site produced by Skylark