Advised Accel-KKR and KANA Software on the acquisition of Ciboodle, an award-winning process-based contact center provider, from Sword Group

Arma Partners is pleased to announce that it has acted as exclusive financial advisor to Accel-KKR and KANA Software on the announced acquisition of Ciboodle, a division of Sword Group.

Ciboodle, headquartered in the United Kingdom, is the leading provider of award-winning software solutions to contact centers, allowing companies to engage customers using multiple social channels.

KANA offers a complete customer interaction management suite that unifies customer engagement across agent, web, social and mobile channels. A leader in the $5+ billion customer experience management market, KANA serves 850 customers, including half of the Global 100 and more than 250 government agencies.

The addition of Ciboodle’s complementary products and industry expertise extends KANA’s leadership in the customer engagement and social CRM sectors while positioning the company for the next generation of disruptive solutions in big data analytics and mobility.