Home / Deals / Advised NTRglobal, a cloud-based remote customer support software provider, on its sale to Allen Systems Group

Advised NTRglobal, a cloud-based remote customer support software provider, on its sale to Allen Systems Group
Mar 2012
acquired by
  • Sector: Infrastructure Software & Cybersecurity
  • Deal Type: Strategic Deals; Venture Capital Exits
  • Engagement type: Sellside
  • Size: <$200m
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Arma Partners is pleased to announce that it acted as the exclusive financial adviser to NTRglobal Group Limited (“NTRglobal”) on its sale to Allen Systems Group, Inc. ( “ASG”).

NTRglobal is a specialist in cloud-based solutions for the enterprise, with offices in Barcelona, Dallas, Heidelberg and Paris and representation in Brazil, Benelux, China, Japan and the UK. More than 14,000 companies in 60 countries rely on NTRglobal’s modular help desk and ITSM solutions to remotely support their customers.

ASG is a recognised innovator in enterprise IT and business software solutions and has been optimising 85 per cent of the world’s most complex IT organisations for over 25 years. ASG provides comprehensive solutions across cloud, distributed and mainframe environments.

NTRglobal provides a complementary channel through which ASG customers can further capitalise the benefits of IT automation, and ASG will work with NTRglobal to deliver an expanded product portfolio to its current partners and customers in the help desk and ITSM markets.

– NTRglobal is the leading independent provider of modular, cloud-based help desk and IT Service Management solutions

– The company’s offering integrates with MSPs, enterprise help desks and software partners to deliver global IT management, automation, remote access and support services

–Headquartered in Spain, NTRglobal serves more than 14,000 customers in over 60 countries and has offices in the US, Germany, France and Spain

– ASG provides infrastructure software solutions and professional services for IT automation, and application, content, infrastructure, operations and metadata management

– M&A has always been key to ASG’s growth strategy and the company has successfully integrated more than 30 acquisitions since its inception

– Founded in 1986, ASG is headquartered in Naples, Florida, USA, with more than 1,000 employees and over 70 offices worldwide

– The explosion of the number and diversity of endpoint devices in enterprises has resulted in more complex IT support requirements

– SaaS-based remote access technologies that enable seamless cross-device, cross-platform user experience and IT management functionality are becoming critical

– NTRglobal’s cloud-based remote customer support software provides a complementary channel through which ASG customers can further capitalize on the benefits of IT automation

– ASG will maintain NTRglobal’s current global operations, including its worldwide network of ISO 27001-certified data centres and relay servers, and will integrate its remote support technology into ASG’s existing portfolio of software solutions

– Arma Partners provided comprehensive advisory services to the shareholders of NTRglobal, including financial analysis, strategic positioning, valuation, marketing materials preparation, buyer / investor communication, due diligence and transaction negotiation

– Arma Partners initiated contact with the eventual buyer, led price negotiations, and effected a strategic exit within a compressed timeframe

– The transaction illustrates Arma Partners’ leadership in advising companies in the SaaS sector, leveraging Arma’s deep domain expertise, understanding of the buyer universe and first class execution skills

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