Advised beCogent, an outsourced contact centre vendor, on its sale to Teleperformance SA 
– beCogent offers a diverse range of contact centre solutions including fully outsourced partnerships, services to complement and support an in-house operation and short and long-term consulting services
– It has significant experience in numerous industry sectors, with an emphasis on the financial services, retail and telco/ISP industries
– beCogent has c. 3,000 employees at its four call centres in Airdrie, Erskine, Kilmarnock and Glasgow
– Teleperformance is a leading provider of outsourced CRM and contact centre services and in 2009, the group achieved revenues of €1.8bn
– It has been serving companies around the world with customer acquisition, customer care, technical support and debt collection programs
– The group, listed on NYSE Euronext Paris, operates 83,000 workstations with more than 112,000 employees across 276 contact centers in 51 countries
– Through the combination with Teleperformance, beCogent will be able to pursue larger public and private sector mandates in the future, and will have access to Teleperformance’s offshore capabilities
– The transaction allows Teleperformance to expand its footprint in the UK and gain a strong foothold in Scotland
– The combined business will create the second largest operator of call centres in Britain
– Arma had a long-standing relationship with the senior management of beCogent, advising them informally on their strategic alternatives and timing
– The company received an unsolicited offer, which the shareholders believed was credible / serious and a good home for the company
– Arma was engaged to optimise the terms, advise the Board on its alternatives, lead the negotiation and execute the transaction with minimum disruption to the business in a tight timetable